Terms & Conditions

1. Service Description

We provide automation consulting and execution services. Our engagements combine strategic planning with hands-on implementation. Services include process audits, automation strategy, system design, implementation, and optimization. Each engagement is tailored to your specific needs and workflows.

2. Engagement Structure & Payments

• • Engagements are scoped and priced transparently based on your specific needs.
• • Each engagement may include consulting, implementation, and optimization phases.
• • Payment terms and schedules will be agreed upon before work begins.
• • All charges are non-refundable once work has commenced, unless otherwise agreed in writing.

3. Project Scope

• • The scope of each engagement will be clearly defined and agreed upon before work begins.
• • We provide automation consulting, strategy, design, and implementation services.
• • We do not offer full software/app development, third-party tool tech support, or marketing services.
• • Any work beyond the agreed scope may require a separate agreement or additional fees.

4. Client Responsibilities

• • You agree to provide clear information, access to necessary tools, and timely feedback.
• • Any delays in communication may impact delivery timelines.

5. Intellectual Property

• • You own the rights to all automations built for your business.
• • We reserve the right to showcase anonymized examples for portfolio or marketing purposes unless you request otherwise in writing.

6. Support & Optimization

• • Support terms will be outlined in your engagement agreement.
• • We can provide ongoing support, optimization, and scaling services under separate arrangements.
• • Post-implementation refinements and adjustments may be included or arranged separately based on the engagement scope.

7. Disclaimer

While we strive to deliver high-quality, stable automations, we are not liable for any direct or indirect losses resulting from software bugs, third-party platform outages, or client misuse of automations.

8. Changes to Terms

We may update these terms from time to time. Major changes will be communicated via email.

9. Contact

For questions or concerns, reach out to wambui@madewithmake.com.